USAA Insurance 2023: Review And Facts

Important: USAA insurance is only available to active military, veterans, and their families (spouses and children). If you are not eligible for USAA insurance, you may be interested in other prominent insurance providers, such as Progressive or Allstate.

About USAA

Serving over 13 million members of the U.S. military, including veterans and their families, and employing over 36,000 members, the United Services Automobile Association (USAA) provides insurance coverage across key insurance verticals – vehicle, property, life, health, and business – as well as banking and investing solutions.

USAA has always been focused on the niche market of the U.S. military and their families. The eligible categories comprise officers and enlisted personnel, including officer candidates in commissioning programs (ROTC, OCS/OTC, or Academy), those in the National Guard and Reserve, those on active duty, and those retired or honorably discharged.

USAA is headquartered in San Antonio with a second major office in Phoenix. The other offices are in Tampa, Florida; Highland Falls, New York; Colorado Springs, Colorado; Plano, Texas; and Chesapeake, Virginia. The international offices are in Frankfurt and London.

USAA History

USAA was founded in 1922 by a group of U.S. Army officers who were refused insurance as high-risk clients. Since then, it has expanded to offer multiple insurance, banking, and investing solutions. In 2018, the company was ranked 100 in the Fortune 500 list of the biggest U.S. companies by total revenue.

Read the detailed history of USAA here.

USAA Main Insurance Products In 2023

  • Vehicle insurance: Auto, Motorcycle, ATV, RV and Motorhome, Antique Classic Car, Boat, Personal Watercraft, Aviation
  • Health insurance: Medicare, Individual and Family, Dental, Vision, Accidental Injury
  • Life insurance
  • Property insurance: Homeowners, Renters, Condo, Landlord, Umbrella, Valuable Property, Flood, Mobile Home, Farm and Ranch, Collectibles, Mobile Phone
  • Business insurance
  • Additional insurance: Pet, Travel, Special Event, Personal Cyber

The most popular types of USAA insurance are reviewed below. For the complete list of USAA insurance plans, navigate the company’s official website.

USAA Auto Insurance In 2023: Types Of Coverage

Basic Coverage
Liability Property damage, bodily injury, or death caused by the policyholder
Comprehensive Flooding, fire, hail, glass damage, hitting an animal, and other acts of nature and events out of the policyholder’s control
Collision Damage caused to the policyholder’s vehicle caused by a collision with a car or stationary object
Uninsured & Underinsured Bodily injury caused to the policyholder and passengers and – depending on the state – property damage sustained by the policyholder if the at-fault driver’s coverage is not enough to cover the costs
Full Coverage ‘Full coverage’ doesn’t exist as a plan with insurance companies, but it usually means collision and comprehensive coverage plus minimum liability coverage required by the state


Optional Coverage
Rental Car Reimbursement Rental car costs while the policyholder’s car is in the shop for repairs
Roadside Assistance Services required if the policyholder’s car is disabled (for example, towing)

USAA Auto Insurance Discounts

Discount varies For students with good grades
Up to 30% For having a clean driving record
Up to 10% For garaging the policyholder’s car on a military installation
Up to 10% For having multiple policies or covering multiple vehicles with USAA
Discount varies For installing anti-theft devices
Up to 10% For being a loyal USAA member

USAA Auto Insurance Rates

The average annual cost of USAA auto insurance is $875, which is lower than most other prominent insurance companies.

The real cost of your USAA auto insurance depends on your policy limits, vehicle type and usage, deductible, driving history, and how much you drive.

To lower your auto insurance premium, you can take advantage of discounts, increase your deductible, drop the coverage you don’t need – for example, collisions and comprehensive coverage – or factor in the cost of coverage when selecting your car.

USAA Health Insurance In 2023: Types Of Coverage

Insurance Type What Is Included?
  • Medicare Part A: rehabilitation, hospitalization, and long-term hospital services
  • Medicare Part B: outpatient care, preventive care, emergency services, and doctor’s visits
  • Medicare Part C: HMO, PPO, and other private plans, which are an alternative to Original Medicare
  • Medicare Part D: complements Medicare Supplement
  • Medicare Supplement: out-of-pocket costs not covered by Original Medicare
Individual and Family
  • Comprehensive plan: long-term coverage
  • Short-term plan: short-term coverage to bridge the gap between long-term plans
  • Fixed health benefit plan: supplementing coverage
Dental Implant and orthodontic coverage options with no waiting periods. Available through a nationwide network embracing thousands of insurance providers.
  • VSP Standard: eyeglasses, contacts, eye exams, etc
  • VSP Plus: progressive lenses, anti-reflective coating, and other high-frame allowance
Accidental Injury Ambulance expenses, physician’s visits, emergency care, dental treatment, X-rays, laboratory services, nurse expenses, hospital room, board and nursing care, physician’s fee for surgeries, prescription drugs, and particular services outside the United States.

USAA Health Insurance Discounts

Active & Fit Direct Various discounts for a large network of fitness centers and exercise studios.
GoodRx Gold Up to 90% off on meds
Home Chef Up to 50% on meal kits
ADT Medical Alert System Free activation and overnight shipping of items, plus a $3 saving on monthly monitoring.

USAA Health Insurance Rates

There is no data regarding the average cost of USAA health insurance. However, the average annual cost of health insurance in the United States is $7,500.

The real cost of USAA health insurance depends on your policy, age, gender, medical history, pre-existing conditions, and other factors.

USAA Life Insurance In 2023: Types Of Coverage

Term Life Insurance
  • Level Term V policies: low-cost coverage – from $12 a month – for anyone aged 18 to 70, with benefits for active-duty military.

Coverage limits: $100,000 to $10 million. Level Term V policies can be converted to permanent coverage.

  • Essential Term policies: mid-cost coverage – from $15 a month and increasing each annual renewal – for anyone aged 21 to 35.

Coverage limits: fixed at $100,000. Essential Term policies cannot be converted to permanent coverage.

Permanent Life Insurance
  • Simplified Whole Life Insurance: unchangeable lifetime coverage for anyone aged 15 days to 85 years old.

Coverage limits: $25,000 to $10 million.

  • Universal Life Insurance: adjustable lifetime coverage for anyone aged 20 to 90.

Coverage limits: $50,000 and more.

  • Guaranteed Whole Life Insurance: lifetime coverage with no preliminary medical examination for anyone aged 45 to 85.

Coverage limits: $2,000 to $25,000

USAA Life Insurance Rates And Discounts

The minimum monthly premium for life insurance with USAA is $12 for Level Term V insurance and $15 for Essential Term insurance, which is about two times less than the average cost of life insurance in the United States.

USAA provides extra benefits for those on active or reserve duty:

  • Expedited coverage if you deploy
  • Coverage if the policyholder’s death is caused by war or terrorism
  • $25,000 worth of coverage for suffering severe injuries
  • Guarantees Servicemembers’ Group Life Insurance (SGLI) replacement when the policyholder is retired or separated, including disabled policyholders

The real cost of life insurance with USAA depends on your age, gender, health condition, family history, and the type and amount of coverage you want to get.

USAA Homeowners Insurance In 2023: Types Of Coverage

Dwelling Costs of repair or rebuilding of the policyholder’s home damaged or destroyed by a covered event
Personal Belongings Repair or replacement costs of personal property items damaged or destroyed by a covered event
Home Sharing Coverage for those renting out a home or room; covers both the leaser and guests
Earthquake Earthquake coverage, reasonable in quake-prone locations
Loss of Use Costs associated with relocation (rental and living) if the policyholder’s home is unlivable after a covered event
Personal Liability Injuries or damage to a third-party
Other Structures Detached storages, garages, driveways, fences, etc

On top of homeowners insurance, USAA also provides coverage for renters, condos, landlords, umbrella insurance, and more property-protecting policies. The full list of policies is available in the ‘Insurance’ tab on the company’s website.

USAA Homeowners Insurance Rates And Discounts

The average annual USAA homeowners insurance cost is $1,700, which is lower than the market average. The real cost of USAA homeowners insurance depends on the policyholder’s state, type of dwelling, history or claims, insurance scores, and other factors.

USAA provides a 10% claims-free discount for owners of home, condo, and renters insurance plans who had no claims for five or more consecutive years. Also, there’s a 10% discount for bundling homeowners and auto insurance policies.

USAA Pet Insurance In 2023: Coverage And Exclusions

USAA pet insurance reimburses the policyholder if the covered animal is injured or sick.

Covered Not Covered
Breed-specific and chronic conditions, cancer treatment, emergency room and specialist care, hospitalization, surgeries, nursing care, behavioral and alternative therapy and rehabilitation, prescription drugs, congenital conditions, and diagnostic testing and imaging. Pre-existing conditions, whelping, breeding, pregnancy, deliberate injuries and injuries caused by cruelty, fighting, or neglect; cosmetic procedures (claw removal, docking, and ear cropping unless medically necessary), DNA testing, cloning, stem cell therapy (unless medically necessary)

USAA Pet Insurance Rates and Discounts

The average monthly cost of USAA pet insurance is $30, which is higher than the market average. However, USAA provides discounts to current and former military, amounting to at least 25%.

USAA Pros and Cons

Pros Cons
Excellent for military, veterans, and their families Non-military cannot apply
High customer satisfaction rates
Multiple discounts and perks for military

USAA Insurance Ratings

AM Best A++: Superior financial strength
Moody’s Aa1: Excellent
S&P Global AA+: Very strong
J.D. Power 890 out of 1,000 points according to the J.D. Power 2020 U.S. Auto Claims Satisfaction Study

USAA Customer Service Review 2023

USAA customer service reviews are quite ambiguous. On the one hand, most official reviewers claim USAA to be one of the best insurers and an absolute number one for the military. On the other hand, on sites like Trustpilot, you can find plenty of negative feedback regarding the customer services of the insurance company.

Based on that, the overall feeling is that the quality of the customer service of USAA may not be equally good for all customers at all times, though most clients will be satisfied with what they get.

Working At USAA In 2023

USAA scores the following ratings according to over 3,700 reviews on Indeed (out of 5 maximum points):

  • Work-life balance – 3.5
  • Pay & benefits – 4.0
  • Job security & advancement – 3.5
  • Management – 3.4
  • Culture – 3.7

Average annual salaries for popular roles are as follows:

  • Risk manager – $157,092
  • Compliance officer – $139,203
  • Director of information security – $251,320

How To Join USAA?

To learn how to join USAA, navigate to this webpage. USAA membership is free. Once you’re a member, you can enroll for USAA insurance, banking, and investing products.

USAA Contacts

For help, complaints, and requests, visit the USAA contact page.

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