What Should I Do if My Auto Insurance Provider Ignores Me after I File a Claim?

After a no-fault accident, it looked like I was going to have to wait until the police finished investigating before my insurer would authorize my claim. I got the report 2 weeks after the deadline because of mistakes on the side of the police. I called my insurance company…and they never got back to me.

Here are our thoughts about your case:

  • You’re not required to have a police report to file a claim. 
  • It’s odd they didn’t provide you with your adjuster’s direct contact or phone number. That’s not a frequent practice.

We recommend you keep calling your insurer, as sometimes insurers give in if you push them hard. If you don’t hear back after a long time, speak to their supervisor or file a complaint with your state’s Department of Insurance and the Better Business Bureau. Last but not least, you may need a more reliable insurance provider.


Oleksandr Rohovnin is a Content Marketer at Phonexa.com and an expert contributor to American REIA. His passion is digital marketing, innovative technologies, tech industries, and – above all – distilling vast amounts of complex information into engrossing narratives anyone can relate to. At American REIA, Oleksandr stokes passion for auto insurance and the automotive industry in general in every story he curates.

Learn more about insurance
American REIA